Last Updated: February 19, 2025

Welcome to rentmor.com, operated by Rentmor, Inc. ("Rentmor," "we," "us," or "our"). We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, rentmor.com (the "Site"), and our services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Contact Information: Name, email address, phone number, and mailing address when you register an account, contact us, or complete a rental application.

• Payment Information: Credit card details, billing address, or other payment-related data when you make a transaction on our Site.

• Identity Verification Information: Government-issued ID, photographs, or other personal details collected through our third-party identity verification partner, Veriff, to confirm your identity for rental eligibility.

• Credit and Background Information: Data obtained from TransUnion, including credit history, rental history, or background check details, to assess rental applications.

b. Non-Personal Information

• Usage Data: Information about how you interact with our Site, such as IP address, browser type, device information, pages visited, and time spent on the Site.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

c. Information from Third Parties

• We receive information from Veriff (for identity verification) and TransUnion (for credit and background checks) as part of our rental application process. We may also collect data from social media platforms or other sources if you link your account or interact with us through those services.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services (e.g., process rental applications, payments, and customer support).

• Verify your identity through Veriff to ensure the security and integrity of our rental process.

• Assess rental eligibility using TransUnion data, such as credit scores or background reports.

• Communicate with you about your account, updates, or promotional offers.

• Personalize your experience on rentmor.com.

• Analyze usage trends and optimize our Site’s performance.

• Prevent fraud, enforce our Terms of Service, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Veriff: Our third-party identity verification partner, Veriff, processes your government-issued ID and related data solely to confirm your identity. Veriff’s use of your data is governed by its own privacy policy (available at veriff.com/privacy).

• TransUnion: We share limited personal information with TransUnion to obtain credit and background reports. TransUnion protects this data in accordance with its privacy practices (available at transunion.com/privacy) and applicable laws.

• Service Providers: Third parties that assist us with hosting, payment processing, analytics, or customer support.

• Business Partners: Rental property owners or managers to facilitate your rental requests, though sensitive Veriff and TransUnion data is shared only as necessary and in a protected format.

• Legal Authorities: When required by law, subpoena, or to protect the safety and rights of Rentmor, Inc. and others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Protection of Veriff and TransUnion Data

• Identity Verification with Veriff: Information collected via Veriff (e.g., ID documents, facial recognition data) is encrypted and securely transmitted to prevent unauthorized access. We retain this data only as long as necessary to complete the verification process, after which it is securely deleted unless required by law to retain it longer.

•  TransUnion Information: Credit and background data from TransUnion is stored with strict access controls and encryption to protect your sensitive financial and personal history. We limit access to this data to authorized personnel involved in the rental approval process.

5. Your Choices

• Account Settings: You can update or delete your account information by logging into your rentmor.com account.

• Cookies: Adjust your browser settings to refuse cookies, though this may limit some Site functionality.

• Marketing Communications: Opt out of promotional emails by clicking "unsubscribe" in the email or contacting us.

• Verification and Credit Data: While you cannot directly edit Veriff or TransUnion data through Rentmor, Inc., you may contact these providers directly to correct inaccuracies (see their respective privacy policies for details).

6. Data Security

We implement reasonable security measures, including encryption, access controls, and secure data storage, to protect your information—especially sensitive Veriff and TransUnion data—from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Veriff identity verification data is deleted after successful verification unless retention is legally mandated.

• TransUnion credit/background data is retained for the duration of your rental application process and a reasonable period thereafter for auditing or dispute resolution.

8. Children’s Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.

9. International Transfers

If you access our Services from outside the United States, your information—including data processed by Veriff or TransUnion—may be transferred to and processed in the U.S., where our servers are located. We take steps to ensure compliance with applicable data protection laws, such as GDPR or CCPA, where relevant.

10. Your Rights

Depending on your location, you may have rights such as:

• Accessing, correcting, or deleting your personal information.

• Objecting to or restricting certain processing of your data.

• Requesting data portability. To exercise these rights, contact us at [privacy@rentmor.com]. For Veriff or TransUnion data, you may need to contact those providers directly.

11. Third-Party Links

Our Site may contain links to third-party websites, including Veriff and TransUnion. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on rentmor.com with a revised "Last Updated" date. We encourage you to review it periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, including our use of Veriff or TransUnion data, please contact us at:

• Email: info@rentmor.com